General Ordering Information

Get all the info you'll need for ordering from us right here.

ORDER INFORMATION

 

Purchase Orders must be submitted in writing to Quality Foam Designs. We accept PO’s by email, fax or mail. No verbal orders will be accepted.

 

 

GUARANTEE

 

All products manufactured by Quality Foam Designs are guaranteed to be free from defects including material and overall workmanship. Any defects must be reported to the factory within 15 days of receipt of the merchandise.

 

 

RETURNS

 

All products must be examined upon receipt. After 15 days we will consider the order undisputed and payment is due in full. If we have made an error, it is our policy to replace the product. Prior to returning any products you must receive a Return Goods Authorization Number / RGA. Products arriving at the factory without this will not be accepted.

 

 

TERMS

 

All new first time clients are required to prepay. We accept Visa, Mastercard, American Express and Company checks. Credit established accounts will be Net 30 day terms. In some instances, due to the size of an order, partial prepayment maybe required. For those clients outside the U.S., we must receive U.S. certified funds electronically or by mail prior to merchandise being manufactured. Production on any new account will not begin until prepayment funds are received. Any existing accounts not kept current may also be required to be brought up to date prior to production of a new order.

 

 

PRODUCTION TIME

 

Orders will begin in production once we receive PO, credit approval, art approval and preproduction sample approval if required. Standard production time is 10-15 days. Rush orders are most often accommodated at no additional charge. Check with factory on specific requirements.

 

 

ACKNOWLEDGEMENTS

 

Order acknowledgements are emailed or faxed on all orders. If you do not receive an acknowledgement, the order has not been entered into our system and you should not assume we have received it, please confirm.

 

 

CHANGES/CANCELLATIONS

 

All orders are considered firm. Any change requests must be done in writing. Changes will be analyzed based on what stage the order is in. All costs incurred up to the change/cancellation will be charged accordingly. Some changes may be possible without additional charges.

 

 

 

OVER/UNDER RUNS

 

Orders are typically shipped exact. Factory reserves the right to ship 5% over/under. If no over/under runs are acceptable, this must be stated on the PO.

 

 

SHIPPING INFORMATION

 

F.O.B. : Elkhart, IN 46517. Shipping Methods: UPS, Fedex and common carriers. We can ship via your account # or prepay and add to your invoice. We can assist with obtaining quotes for the most economical transportation of your order. Delivery Liability: The factory will not be held liable for carrier’s failure to deliver on time. Drop Ship Charge: $15.00 (R) per location.

 

 

PACKAGING

 

All products are packaged bulk. Special packaging is available at an additional charge. Inquire with factory for options and pricing.

 

 

PRICING

 

Prices are subject to change without notice. Typographical errors are subject to correction. All products include 1 color 1 location print unless otherwise noted. Quantities not shown on price catalog can be provided upon request.